Booking policy | Guitarso

Payment

Your lesson is reserved without payment. We’ll send you a secure payment link before your lesson. No subscription is required.

Cancellations and missed lessons

With at least 24 hours’ notice, a lesson can be rescheduled to another available time. Cancellations or changes made with less than 24 hours’ notice are normally non-refundable and the lesson fee is forfeited. Guitarso may make exceptions at its discretion in exceptional circumstances. Rights under Australian Consumer Law remain unaffected.

Rescheduling

You may reschedule with at least 24 hours’ notice, subject to availability. Contact Guitarso if you need help changing a booking.

If Guitarso cancels

If Guitarso cancels, you may choose a full refund or reschedule. Refunds are returned to the original payment method. We do not currently operate a lesson-credit balance.

Illness or emergencies

For genuine illness or an emergency, contact Guitarso as soon as possible. Che may make an exception depending on the circumstances.

Arriving late

Che will try to provide the full lesson duration where the schedule allows. If extending your lesson would delay the next student, it will finish at the original time and the missed time cannot be made up.

Parents and guardians

One parent or guardian is welcome to stay, especially for a first lesson or a younger or nervous student. Please arrange any additional accompanying person with Che beforehand.

Your consumer rights

These terms do not exclude, restrict or replace your rights under the Australian Consumer Law, including consumer guarantees and any refund or other remedy you are entitled to by law.

Policy version: 2026-10-07

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Booking & cancellations